Guides and Disclaimers
Financial Services Guide
This FSG is provided to give you key information about the types of financial services we may provide to you.
Lane Financial Group Pty Ltd FSG
Privacy Policy
The objective of the policy is to define how Lane Financial Group Pty Ltd and representatives will deal with your personal information. The Privacy Act 1988 requires us to handle personal information in accordance with the Australian Privacy Principles.
Complaints Policy
Lane Financial takes complaints very seriously. If you have any complaints about any of our services, please contact us on 03 9761 0818 or at contact@lanefinacnial.com.au Please provide as much information as possible, so we can respond and possibly resolve things faster.
We will acknowledge receipt of your complaint as soon as practicable. We will also do our best to resolve your complaint as soon as possible, and within 30 days. Our response will be provided in writing, and we will inform you of the outcome of your complaint.
If you are not satisfied with the outcome of your complaint, you may have the right to lodge a complaint with the Australian Financial Complaints Authority Limited (AFCA). AFCA’s contact details are provided below.
Australian Financial Complaints Authority Limited
GPO Box 3, Melbourne VIC 3001
1800 931 678 (free call)
Note the complaints process is free of charge.
Cyber Security
In today’s world of heightened internet and security risks, being prudent with electronic communications has never been more important. If you ever receive communications from an individual or firm purporting to represent Lane Financial and you are suspicious about the circumstances in any way, please call your Land Financial adviser or the Lane Financial Group office on 03 9761 0818 to confirm the authenticity of the message.
